Q: Can I make a wish for a specific style in the blind box?

A: No, blind boxes are all about random surprise and excitement! We can’t fulfill specific style requests—part of the fun is the unknown ✨

Q: Are the blind box styles fixed?

A: Not at all! We add new bracelet designs every week, and we’ll even introduce different product categories to keep the magic fresh 🎊

Q: Is the quantity of blind boxes fixed?

A: Nope! For example, if you order 6 blind boxes, we’ll usually pack 12 or even more for you—extra sparkle, extra joy 🎁

Q: What are the bracelets made of?

A: Most are made of ceramic or crystal materials—100% safe for your skin and super durable 💎

Q: Do you charge for filming TikTok videos?

A: Absolutely not! Filming videos for you is completely free. We’re just starting out, so our filming might not be perfect yet—thank you for your understanding 🥰

Q: How long does shipping take?

A: Standard shipping takes 7–9 business days, and remote areas may take 12–18 business days. We can’t ship to military restricted zones ❌

Q: Can I return or exchange a blind box after shipping?

A: Unfortunately, no. Once your order is shipped (with tracking info generated), we can’t offer refunds or exchanges. By placing an order, you agree to this policy 📦

Q: How can I contact customer service?

A: You can email us anytime at MysteryPopLuck@outlook.com—we’ll reply as soon as we see your message 💌